Emotional Intelligence in Sales and Service: Training and Educating Your Staff

    1. Date 03 Sep 2019

Emotional Intelligence in Sales and Service: Training and Educating Your Staff

03 Sep 2019, 11:15 - 12:15

Inspiration Theatre
Language:
English

Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others. Emotional intelligence refers to the ability to identify and manage one’s own emotions, as well as the emotions of others.

Emotional intelligence is generally said to include at least three skills: emotional awareness, or the ability to identify and name one’s own emotions; the ability to harness those emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes both regulating one’s own emotions when necessary and helping others to do the same.

This seminar will explore how emotional intelligence affects the way we handle sales and customer service, both from the perspective of sales professionals and the emotional transaction that occurs when customers are buying jewellery. The ability to identify a customer’s emotions and chose an appropriate route of response has a significant influence on the customers resulting actions – whether they buy from you or not.

This short seminar will provide a glance into the NAJ and InterLearns Jewellery Retail Level 2 apprenticeship and JET certificate, plus will highlight the benefits of an educated, service-focused workforce.

Contributors

  • Mark Corder

    Speaker

    Mark Corder started his career in the Police soon becoming Divisional Training Manager at Aldershot Divisional HQ with responsibility for the...

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